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User Posts: Deidre Richardson
Google Pixel XL Review: Google’s rebranded iPhone

Google Pixel XL Review: Google’s rebranded iPhone

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Steve Jobs has always said that Android was established from its very beginning to be nothing more than a copycat operating system, that he would do everything he could to stop ...

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Editor choice Galaxy S7 edge review: small changes, huge impact

Galaxy S7 edge review: small changes, huge impact

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The Galaxy S7 edge is one of the finest smartphones of the year on the market, and Samsung's third-generation S device with an edge display is back with some refinements that take ...

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Google Pixel scratch and bend tests end well

Google Pixel scratch and bend tests end well

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We've seen the Google Pixel phone series hold up well in a 30-minute water test, giving hope that IP53 certification for the handset will protect it beyond the most conservative ...

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Pixel phone survives 30 minutes in water tests

Pixel phone survives 30 minutes in water tests

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The Google Pixel and Pixel XL come with IP53 splash resistance, and this means little when it comes to actual certification because the Pixel phone certification means that it can ...

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Pixel phone cases now available from Google

Pixel phone cases now available from Google

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The Pixel phones, like all phones, need cases. After all, most smartphone owners aren't bold enough to walk around with smartphones without cases and hope for the best. With that ...

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Google offering same-day Pixel phone repair

Google offering same-day Pixel phone repair

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The Pixel phones are out and about and they're Google's finest smartphones to date, but the press and consumer market are curious to see just what Google has in store for buyers. ...

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Sprint LG V20 pre-orders begin, US Cellular too

Sprint LG V20 pre-orders begin, US Cellular too

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T-Mobile LG V20 pre-orders have opened now and AT&T and Verizon V20 orders are already in full swing, but Sprint and US Cellular customers have had to wait. There's a time for ...

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LG G6 to lose modular design

LG G6 to lose modular design

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The LG G5 has been nothing short of a flop for LG, but many are calling for LG to make a modest comeback with the V20 (now that Samsung's Galaxy Note 7 has been withdrawn from the ...

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HTC Bolt leaks without 3.5mm headphone jack

HTC Bolt leaks without 3.5mm headphone jack

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HTC hasn't necessarily had the best year on record, but the Taiwanese phone maker has had to pick up the pieces and move forward despite the lack of success that the HTC 10 was. ...

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Galaxy S8 details silenced by Samsung

Galaxy S8 details silenced by Samsung

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Galaxy S8 details are few and far between right now, considering that Samsung's Galaxy Note 7 has been recalled now for the second time and consumers are being forced to either 1) ...

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Browsing All Comments By: Deidre Richardson
  1. Reply
    Deidre Richardson December 2, 2016 at 2:20 pm

    Stephanie, you may have a faulty battery. I’ve had a similar experience after ordering a Samsung Galaxy Note Edge some months ago. The removable battery was doing a looping effect when it reached 15%. I found out it was due to the battery; had the battery replaced and the problem went away. I’d say that the battery is the issue; get a replacement.

    Hope this helps.

  2. Reply
    Deidre Richardson September 23, 2016 at 10:41 pm

    It’s likely the case that it’s bad for the battery. The connector portion at the bottom is necessary in order to have the battery go inside the phone. With the connector piece broken, you’ll be unable to use it. Yeah, you’ll need to buy a new battery.

    This is the downside to LG’s convoluted implementation of the removable battery. I think the old way of removing the battery was easier and had fewer headaches as a result.

  3. Reply
    Deidre Richardson June 7, 2016 at 12:52 am

    Dalton,

    Just had another thought. I’ve been inspecting my own LG G5 and there are hinges at the top of the phone display in the phone that can be jammed with the constant sliding motion. Those may also be responsible for your issue too. So, as I said previously, if you get a new battery and there’s no change in the result, I’d say the hinges within the display (at the top inside your phone) are to blame. I’d say you’ll need repair if the hinges are jammed.

    Again, I’m sorry you’re having this problem and hope yours gets resolved. I appreciate you writing in because we want to help consumers who’re having these kinds of problems. The more we know, the more we can help.

    Let us know what else we can do to serve you.

  4. Reply
    Deidre Richardson June 7, 2016 at 12:47 am

    Dalton,

    I’ve heard that this problem could exist with the LG G5 and your response is confirmation that this does happen.

    A few things could be at play: 1)it could be the case that the module slots for the battery are not locking the battery in tightly enough. This doesn’t seem to be your problem, though, since the battery’s not falling out of the device or coming apart from the modular portion.

    It seems to me that this is a case of wear and tear, that the battery ends are experiencing signs of use that are causing the battery to not “lock” into place and click when you slide it into the phone. The modular portion works fine, you said, so the only thing that could be causing this type of problem is the battery.

    My suggestion to you is to get a battery replacement and see if that helps. The two pieces at the bottom of the battery have to lock into the modular portion in order for the battery to work…by a process of elimination, the modular piece is fine so it has to be the battery. Remember how you have to pry the battery from the modular portion before you attach a new one? if the prongs on the battery bottom are sliding or won’t lock anymore, then the battery won’t slide up when you insert it with the modular portion back into the device.

    The battery prongs may be the issue, since the bottom of the battery consists of two tiny pieces that can break in the process of removing and sliding the battery back into the phone. So, it’s best to purchase a new battery since the modular portion is working, as you’ve said.

    I’d get it checked out with a store representative or someone who’s good at phone repair. If they’ve used a G5 or had to repair one, they’ll know what to look for. But first, before doing that, I’d buy a new battery and test it to see if it’s that. Since you’ve not had any other problems (and the device and battery were fine at first), I’d say your problem is a result of normal wear and tear and the implementation and design issues with this handset.

    I wish you the best of luck and hope that I’ve been able to help you in some way. Please feel free to visit again and share your experience with a new battery. If the battery is the issue though, I encourage you to slide the battery into the phone softly from now on so that you can save a few dollars on batteries.

  5. Reply
    Deidre Richardson April 28, 2016 at 9:04 pm

    Curt, you’re right. It’s quite an inconvenience. It took a lot of work just to pull it apart and detach it from the modular portion just to write the how-to on it. At this point, I see the ease of removable batteries in the V10 and the G4 as having greater appeal to LG’s fan base than the new G5. The G5 has a better build quality, in my opinion, but if removable batteries are such a big deal, then I’d recommend one of LG’s 2015 smartphones instead.

  6. Reply
    Deidre Richardson August 31, 2015 at 12:21 am

    It’s interesting that you would call me an idiot…dispute it all you like, but it doesn’t change the facts.

    Samsung provides instruction and warning against it in its manual, relieving the company of any responsibility toward it. In the end, user negligence will be to blame.

    You may disagree with my stance, and you may wish it were different, but Samsung’s own Note 5 user manual has spoken. In the end, it doesn’t matter how much you pay for a smartphone, negligence is still negligence. You don’t get to forfeit your responsibility over a device for a few hundred bucks. If that’s your belief, fine…but I can tell you that you’d be given the same label you’re giving me in most tech-savvy circles.