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Stephanie, you may have a faulty battery. I’ve had a similar experience after ordering a Samsung Galaxy Note Edge some months ago. The removable battery was doing a looping effect when it reached 15%. I found out it was due to the battery; had the battery replaced and the problem went away. I’d say that the battery is the issue; get a replacement.
Hope this helps.
It’s likely the case that it’s bad for the battery. The connector portion at the bottom is necessary in order to have the battery go inside the phone. With the connector piece broken, you’ll be unable to use it. Yeah, you’ll need to buy a new battery.
This is the downside to LG’s convoluted implementation of the removable battery. I think the old way of removing the battery was easier and had fewer headaches as a result.
Just had another thought. I’ve been inspecting my own LG G5 and there are hinges at the top of the phone display in the phone that can be jammed with the constant sliding motion. Those may also be responsible for your issue too. So, as I said previously, if you get a new battery and there’s no change in the result, I’d say the hinges within the display (at the top inside your phone) are to blame. I’d say you’ll need repair if the hinges are jammed.
Again, I’m sorry you’re having this problem and hope yours gets resolved. I appreciate you writing in because we want to help consumers who’re having these kinds of problems. The more we know, the more we can help.
Let us know what else we can do to serve you.
I’ve heard that this problem could exist with the LG G5 and your response is confirmation that this does happen.
A few things could be at play: 1)it could be the case that the module slots for the battery are not locking the battery in tightly enough. This doesn’t seem to be your problem, though, since the battery’s not falling out of the device or coming apart from the modular portion.
It seems to me that this is a case of wear and tear, that the battery ends are experiencing signs of use that are causing the battery to not “lock” into place and click when you slide it into the phone. The modular portion works fine, you said, so the only thing that could be causing this type of problem is the battery.
My suggestion to you is to get a battery replacement and see if that helps. The two pieces at the bottom of the battery have to lock into the modular portion in order for the battery to work…by a process of elimination, the modular piece is fine so it has to be the battery. Remember how you have to pry the battery from the modular portion before you attach a new one? if the prongs on the battery bottom are sliding or won’t lock anymore, then the battery won’t slide up when you insert it with the modular portion back into the device.
The battery prongs may be the issue, since the bottom of the battery consists of two tiny pieces that can break in the process of removing and sliding the battery back into the phone. So, it’s best to purchase a new battery since the modular portion is working, as you’ve said.
I’d get it checked out with a store representative or someone who’s good at phone repair. If they’ve used a G5 or had to repair one, they’ll know what to look for. But first, before doing that, I’d buy a new battery and test it to see if it’s that. Since you’ve not had any other problems (and the device and battery were fine at first), I’d say your problem is a result of normal wear and tear and the implementation and design issues with this handset.
I wish you the best of luck and hope that I’ve been able to help you in some way. Please feel free to visit again and share your experience with a new battery. If the battery is the issue though, I encourage you to slide the battery into the phone softly from now on so that you can save a few dollars on batteries.
Curt, you’re right. It’s quite an inconvenience. It took a lot of work just to pull it apart and detach it from the modular portion just to write the how-to on it. At this point, I see the ease of removable batteries in the V10 and the G4 as having greater appeal to LG’s fan base than the new G5. The G5 has a better build quality, in my opinion, but if removable batteries are such a big deal, then I’d recommend one of LG’s 2015 smartphones instead.
It’s interesting that you would call me an idiot…dispute it all you like, but it doesn’t change the facts.
Samsung provides instruction and warning against it in its manual, relieving the company of any responsibility toward it. In the end, user negligence will be to blame.
You may disagree with my stance, and you may wish it were different, but Samsung’s own Note 5 user manual has spoken. In the end, it doesn’t matter how much you pay for a smartphone, negligence is still negligence. You don’t get to forfeit your responsibility over a device for a few hundred bucks. If that’s your belief, fine…but I can tell you that you’d be given the same label you’re giving me in most tech-savvy circles.