Canceling Your Amazon Return: Step-by-Step Guide

If you have received an email from Amazon stating that you could cancel your return request and do not know what to do, you came to the right place. In this article, we shall provide you a step-by-step guide on how to cancel your Amazon return.

Understand Amazon’s Return Policy

When you wish to cancel a return request on Amazon, the first and most important thing you must do is to understand Amazon’s return policy. One important information you must know is that their policy states that most items purchased from Amazon.com could be returned within 30 days of receipt of shipment. Of course, this would depend on the item which means, it is important to check the returns policy section of the product listing page.

For you to ensure that your return is eligible for cancelation, you would again have to check the returns policy section of the product listing page. Ensure that you do this within 30 days from when you received your order.

As a general rule, most unopened items in new condition could be returned for full refund within 30 days. Unless, of course, another stipulation has been stated in the returns policy. Keep in mind that there could be limitations and restrictions based on the type of item. This is due to different policies and requirements attached to the item. This is why reading all the policies carefully is a must before you submit your request for cancelation.

Find Your Order and Get Details on Your Return

After checking the return’s policy, the next thing you should do is finding your original order. Get the details on what you would like to return. This could be done by going to your Amazon account and go to the orders tab. Click on the order that contains your items that you would wish to return.

As soon as you click into your order, check the information on the item that you have purchase and the items included. Once you are comfortable that the information is correct, click on the return or replace items. Instructions would appear on how you could send your items back.

Keep in mind to read thoroughly the additional instructions and warnings. This way, you would know what to expect.

Cancel Your Return Through Amazon’s Website or App

Website

• Log into your Amazon account
• Go to Your Orders page
• Select the item you would wish to cancel
• Click return or cancel return
• Select cancel return request
• If a replacement has been ordered and you wish to cancel it, select cancel replacement request
• Confirm your action of canceling by clicking the button
• You could receive an email confirming that your return has been canceled.

App

• Log into your Amazon account
• Go to your orders’ page
• Select the item you would wish to return
• Tap view return details or view request details
• Tap on cancel this return or cancel this request
• Confirm your selection
• You would receive a notification stating the confirmation that your return has been canceled.

Check on Your Canceled Return Through Amazon’s Website or App

Website

• Log into your Amazon account
• Select your orders
• Search for the order which you have requested to be returned. This could be found in the View Return Details from the actions menu.
• If it was not canceled, click return if you wish to proceed.
• You would be asked the reason why you would want to cancel. There would be a drop-down list which you could choose from.
• Click submit return cancelation request. Waif for confirmation and you are good to go.

App

• Open the Amazon app
• Log into your account
• Tap menu
• Select view return/exchange next to the item or order associated with your return request
• Tap cancel return near
• Select from the drop-down list, the reason why you would cancel your return request
• Select submit return cancelation request

What to Do If You Cannot Cancel Your Return

If you are unable to cancel your return, you would need to wait if the item has been approved or denied. You would receive an email within a few days.

Double check:

• If you chose the correct return method
• If your item was securely packaged and shipped on time
• If your return meets Amazon’s return guidelines and eligibility requirements.

If you get an invalid status, we highly recommend for you to contact Amazon for help.

Contact Amazon for Help with Canceling a Return

If you have difficulties in canceling your return, contact Amazon customer service through their website or by calling 888-280-4331.

• Tell them what product is being returned
• Explain the steps you have taken to cancel it
• Provide a tracking number
• Provide information when asked
• Request for a confirmation email once your cancelation has been successful

FAQs

Can I return an item after requesting a cancelation?

No, you would need to cancel the return before you could ship it back.

Can I cancel a return if I originally paid by gift card?

Yes, however, keep in mind if there is any balance due, your returned would be disapproved.

How long does it take for my return to be canceled?

Once you submit your request, it would be processed within 2 to 3 business days if it is approved.