This is an issue that has been reported by some iPhone 6 users. The iPhone ring/silent switch just gets stuck in silent mode and the mute button doesn’t work and the ring mode can’t be selected. While it seems like the issue was mainly reported by iPhone 6 users, it also affected other models including iPhone 5s. Here is how you can get the issue resolved in an easy and fast way.
The first option that you can try when you are having issues with the mute button is to do the below:
If the above doesn’t help and you are still experiencing issues with iPhone ring/silent switch, the best option may be to bring the device to the Apple service center. You can check the iPhone warranty status online to confirm if the iPhone is covered under any warranty or Apple care.
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