{"id":2526,"date":"2015-06-08T13:31:39","date_gmt":"2015-06-08T17:31:39","guid":{"rendered":"http:\/\/aptgadget.com\/?p=2526"},"modified":"2015-09-24T21:37:52","modified_gmt":"2015-09-25T01:37:52","slug":"steam-refunds-and-the-value-of-digital-product","status":"publish","type":"post","link":"https:\/\/aptgadget.com\/de\/steam-refunds-and-the-value-of-digital-product\/","title":{"rendered":"Steam-R\u00fcckerstattungen und der Wert eines digitalen Produkts"},"content":{"rendered":"

Letzte Woche k\u00fcndigte der digitale Spielespeicher Steam, dem die H\u00e4lfte des Internets geh\u00f6rt, eine neue Erstattungsrichtlinie<\/a>\u00a0f\u00fcr ihre Website. Wie jedes Mal, wenn Steam eine neue Politik macht, gab es eine Menge L\u00e4rm als Reaktion darauf. Im Allgemeinen ist die Reaktion der Nutzer positiv, w\u00e4hrend die Reaktion der Entwickler eher gemischt ist. Da es fast eine Woche her ist und Steam sich dieses Mal nicht umentschieden hat, scheint es, als ob die Politik hier zu bleiben.<\/p>\n

Kurz gesagt, k\u00f6nnen die Spieler innerhalb von 14 Tagen nach dem Kauf eine R\u00fcckerstattung beantragen, sofern sie das Spiel weniger als 2 Stunden gespielt haben. Oberfl\u00e4chlich betrachtet macht dies Sinn. Eines der gr\u00f6\u00dften Probleme bei PC-Spielen ist die Hardware-Kompatibilit\u00e4t. Manchmal l\u00e4sst sich ein Spiel einfach nicht spielen. Dies gibt den Spielern die Freiheit, neue Spiele auszuprobieren, ohne bef\u00fcrchten zu m\u00fcssen, dass sie ihr Geld f\u00fcr ein Spiel verschwendet haben, das sie nicht spielen k\u00f6nnen.<\/p>\n

Au\u00dferdem macht es Steam Early Access, das \u00c4quivalent des Wilden Westens f\u00fcr Videospiele, zu einem sichereren Ort. Einige der Produkte im Early Access k\u00f6nnen nur als Videospiele im engsten Sinne des Wortes bezeichnet werden. Jetzt m\u00fcssen die Spieler nicht mehr bef\u00fcrchten, von ungenauen Screenshots get\u00e4uscht zu werden. Wenn das Spiel nicht das ist, was es zu sein vorgibt, kann es zur\u00fcckgegeben werden.<\/p>\n

Jedes Einzelhandelsgesch\u00e4ft hat eine Art von Erstattungs- oder R\u00fcckgaberecht. Manchmal ist das gekaufte Produkt kaputt und man braucht ein neues, oder es funktioniert nicht wie versprochen. In der Welt des Einzelhandels w\u00fcrden wir es nicht dulden, wenn ein Gesch\u00e4ft in dieser Hinsicht keine Richtlinien h\u00e4tte. Die Tatsache, dass es f\u00fcr Steam in Ordnung war, dies so lange nicht zu tun, ist wirklich schockierend.<\/p>\n

Die negative Seite der neuen Politik kommt von den Entwicklern. Viele von ihnen bef\u00fcrchten, dass sie aufgrund dieser Politik Umsatzeinbu\u00dfen hinnehmen m\u00fcssen. In den meisten F\u00e4llen ist genau das der Punkt. Wenn der Spieler Ihr Spiel nicht spielen kann, wird er es zur\u00fcckgeben. Wenn sie nach kurzem Durchspielen feststellen, dass das Spiel schlecht ist, werden sie es zur\u00fcckgeben. Darauf m\u00fcssen die Entwickler vorbereitet sein. Wenn sie sehen, dass viele Leute das Spiel zur\u00fcckgeben und dann Kritiken schreiben, dass das Spiel nicht sehr gut ist. Vielleicht ist das eine Information, die sich der Entwickler zu Herzen nehmen sollte.<\/p>\n

Besteht die M\u00f6glichkeit des Missbrauchs? F\u00fcr Internet-Trolle, die Spiele kaufen, sie schlecht machen und dann eine R\u00fcckerstattung erhalten? Die gibt es, und es kann passieren, aber sie m\u00fcssen daf\u00fcr ihre $5, $20 oder $60 aufs Spiel setzen. Das wird sich f\u00fcr die meisten nicht lohnen. Steam sagt auch, dass sie auf Leute achten werden, die die Erstattungspolitik missbrauchen. Wenn sie damit tats\u00e4chlich gute Arbeit leisten, gibt es wenig Grund zur Sorge.<\/p>\n

Der einzige Aspekt der Richtlinie, der willk\u00fcrlich erscheint, ist die Spielzeit von 2 Stunden. Tatsache ist, dass es viele Spiele auf Steam gibt, die ein Spieler in weniger als 2 Stunden abschlie\u00dfen kann. W\u00e4hrend die meisten Spieler, die ein solches Spiel bis zum Ende spielen, es wahrscheinlich nicht zur\u00fcckgeben werden, da sie es beendet haben, was viel aussagt, besteht die M\u00f6glichkeit, dass Steam wie ein Verleihservice behandelt wird. Die Zeit wird zeigen, ob dies ein gr\u00f6\u00dferes Problem darstellt, und eine \u00c4nderung dieses Teils der Politik ist sicherlich m\u00f6glich, sobald sie eine Vorstellung davon haben, wie es funktioniert.<\/p>\n

Letztendlich ist ein digitaler Download ein Produkt. Die Verbraucher sollten das Recht und die M\u00f6glichkeit haben, Produkte, die sie nicht m\u00f6gen oder die nicht funktionieren, zur\u00fcckzugeben. Auf diese Weise lernen die Hersteller dieser Produkte, was ihre Kunden m\u00f6gen und was sie nicht m\u00f6gen. Das macht die Produkte besser. Wir alle haben bessere Produkte verdient.<\/p>","protected":false},"excerpt":{"rendered":"

Last week digital game store, and owner of half the internet, Steam announced a new refund policy\u00a0for their site. As is the case every time Steam makes a new policy, there was a lot of noise in response to it. Generally speaking the response from the user base is positive, while response from developers is …<\/p>","protected":false},"author":8,"featured_media":2528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"class_list":["post-2526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gaming","category-news"],"yoast_head":"\nSteam Refunds And The Value of Digital Product - AptGadget.com<\/title>\n<meta name=\"description\" content=\"Last week digital game store, and owner of half the internet, Steam announced a new refund policy for their site. 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