Tech Tips

How to fix “Your Apple ID has been disabled” issue on iPhone/iPad

While trying to update Apps on your iOS device, you may come across an error message stating that your Apple ID has been disabled. Here we will tell you what to do if this happens.

Change Apple ID password

If the message shows: “Apple ID Disabled for Security Reasons”, the best option would be to reset the password as this may fix the issue in this case. Here are the steps that you can try in this case.

  1. Go to http://iforgot.apple.com
  2. Enter the Apple ID you use to download app and then press Next.
  3. Select your password by answering security questions or email authentication. If you select email authentication, an email will be sent to the email address related to the Apple ID.

Contact Apple Support

In some cases, your Apple ID is disabled to prevent fraudulent activities. This is more likely to happen if you use your credit card to pay for iTunes charges. In this case, the best option is to contact Apple support following the below steps.

  1. From Safari or any other browser, go to htpps://getsupport.apple.com
  2. Select “See all products and services”.
  3. Tap the iTunes icon, then iTunes Store.
  4. Tap Account Management and then Apple ID account Security, which is on the left hand side.
  5. Now you will be able to enter a message, letting the support team know about the issue with your Apple ID.
  6. Tap Continue and then select your country from the list.
  7. A message will appear asking you “How would you like to get help?”, there you can choose the support option to get the issue fixed. Tap Talk to Apple Support Now.
  8. Enter phone number and Apple ID, then tap Continue.
  9. Press “Tap to Apple Support Now”, once this message appears.
  10. Enter your number and you should receive a call from Apple support within a few minutes.

Once you get a call from Apple Support, you will be asked three security questions. The agent will send a ticket to the iTunes Support/iTunes Security department. Generally, they only take a few minutes to resolve the issue. Another option is to call the iTunes support directly (US) on 1-800-275-2273 to discuss the issue.

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