Tech Tips

How to fix Netflix Error Code UI-800-3: PlayStation4, Fire TV Stick and Roku

When you are watching your favorite TV series or an amazing movie on Netflix, the last thing you want is to experience interruptions or deal with errors that spoil your streaming experience. There can be different reasons why you may come across issues while watching content on Netflix, including a bad internet connection, problems with your device and errors on Netflix’s side. In some cases, an error code shows up while you are watching content on this popular streaming platform and one of them is UI-800-3, which appears when you are using Roku, Amazon Fire TV Stick, PS4 and other devices.

Before going through the steps that will help you to tackle this error, it is important to understand what it means. The error code UI-800-3 that you may come across while watching Netflix, is related to issues with the network configuration that prevent your device from establishing a connection to Netflix. The good news is that the problem can be fixed easily and there are solutions that work for multiple devices including the ones we previously mentioned (Roku, PS4 and Fire TV Stick), as well as Xbox 360 and PS3. One thing to keep in mind is that when it comes to Xbox One and Roku, the issue may still persist in some cases, but you can still try the relevant fix presented below.

How to fix the error on Amazon Fire TV Stick

If you are using the Fire Stick and you are getting the UI-800-3 error code, you can try the below.

1. Uninstall the Netflix app. You can do this by going to settings and then selecting applications. Click on Manage all installed application, select Netflix and Delete.

2. Then you can reinstall the app. In the main menu, go to search and type “Netflix”. Select download to start the download process and once it is completed, open the app and sign in. By uninstalling and reinstalling the app, you will be able to remove any issue that may have been affecting the Netflix software. Once you install the app again, it should be working well. If not, you can contact Netflix to request help.

How to fix the error on PS4

In order to fix the problem on your PlayStation 4, you can try the below steps.

1. If you come across the UI-800-3 error, sign out of your Netflix account. To do this, you can select More details on the error screen and then select the option to sign out. Then you can sign in to your account again to check if the error is gone. This is a simple fix that may work in some cases but if it persists, you can move to the next option.

2. The next step is to verify your DNS settings, following the below steps:

  • Go to settings, then to Network
  • Go to Set up internet connection and selet LAN or WiFi, depending on your connection
  • Select Custom and then select “Automatic” for IP address. For DHCP host select “Do not Specify” and for DNS settings select “Automatic”. For MTU settings, select Automatic as well and for Proxy server select “Do Not Use”.
  • The last thing to do is to select test connection to complete the process. After that, it is advisable to restart your PS4 before going back to Netflix. If the error code is still appearing, the best option would be to contact Netflix.

How to fix the error on Roku

While there is something that you can try to get rid of the error on Roku, the truth is that the solution may not be 100% effective. Although Roku is aware of the issue, there is not a definite solution available yet. However, you can try the below to see if it fixes the issue in your case.

1. Uninstall Netflix and then reinstall it. This simple step may work for some users.

2. Another option that you can try is to unplug the Roku device and allow between 15 to 30 seconds. Plug it back again and go to Netflix to see if the issue persists. Since the issue is not on Netflix’s side, calling them wouldn’t help in this case. However, hopefully the above fixes can help. Otherwise, the best option at the moment, would be to try a different device.

How to fix the error on Xbox 360

One of the first things you can try in this case is to uninstall the Netflix app and then install it again. You can also go to Settings and adjust DNS settings to automatic. Another option is to clear system cache to get some free space, following the below steps:

1. Go to Settings, select system settings
2. Select storage, then press Y for device options to select storage drive
3. Select the option to clear system cache and select yes when prompted. Clearing system cache won’t affect your downloaded content, game files, software updates or gamertag and it will free up space, which can help to fix the issues you are experiencing.

How to fix the error on PlayStation 3

Fixing the error code UI-800-3 can take a little longer than in other cases, but the below methods should help you to enjoy your streaming again without issues.

Option 1

1. The first option is to sign in to PlayStation network manually. You can go to PSN and select Account Management and the select sign out and close.
2. Go back to PSN and sign in again.
3. Relaunch Netflix. If this doesn’t work you can try any of the alternative options below.

Option 2

If the above doesn’t work, you can adjust the DNS settings. You can do the below:

1. Go to settings, then select network settings

2. Select Internet connection settings and then OK

3. In Custom, select WiFi or Wired connection. If you select WiFi, enter manually, press to the right side three times to get the IP address setting. If you select Wired, you can choose auto-detect for operation mode.

4. Then you need to select “Automatic” for IP Address setting. For DHCP host select “Do Not Set”. For DNS Setting, select Automatic and for MTU, Automatic as well. For Proxy server, select “Do Not Use”. Select “Enable” for UpnP.

5. Click right until the “Press the X button to save settings” option appears. Then press X and click on Test connection. You can now launch the Netflix app to check if it is working as it should.

Option 3

You can uninstall and then reinstall the Netflix app. To do this, go to the app and press the Triangle button. Select Delete.

To reinstall the app, go to the main menu and then to TV/Video services. Select the Netflix icon and download. You can also visit to the PS store, go to apps, then movies/TV, select Netflix and download. You can open the app again and sign in to it. If the issue persists and none of the above methods to fix the issue on PS3 helped, the bets thing would be to contact Netflix.

How to fix the error on Xbox One

Just like with Roku, unfortunately Xbox One users may not be able to fully resolve the issue. Still, the below steps are worth trying.

Once the error code appear, select “Reset Netflix”. This could help you to get your streaming back without issues.

You can also uninstall and reinstall Netflix. This could help to get rid of the error.

Alternatively, you can reset the Xbox One console by unplugging it and allowing a few seconds before plugging it back. Reboot everything and then try to use Netflix again.

Another option is to go to Settings to check DNS settings and to set them to automatic.


While you may need to try different methods before getting the issue resolved, hopefully the above fixes can help you to get rid of the error on the device you are using. In general, restarting the device, uninstalling and reinstalling Netflix are options that are simple and that work in many cases. Restarting the device can help you to get rid of the glitch that is affecting your streaming, in case the issue is caused by the device. Uninstalling and reinstalling Netflix can help you to get the latest version of the app, which may fix any previous bugs. Unplugging the device can be effective as well by resetting it so that it starts working properly again.

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