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You have already ordered your favorite pizza on Domino’s. However, for some reason, you would need or want to cancel your order. Trying to cancel your order could mean that you would be stuck wasting your time waiting on hold for a customer service representative. We understand how frustrating this is, do not worry as the good news is Dominos has made it easier for their customers to cancel their orders. In just few clicks and you would be good to go.

If you are wondering how to cancel your order on Domino’s, you came to the right place. In this article, we shall provide you a simple guide to follow.

Overview of Cancelation Procedure

There could be times or situations when you would need to cancel your order on Domino’s. It could be due to a sudden change of plans or due to incorrect details. Do not worry as it is easy to cancel it. All you need to do is follow the steps below.

• Log into your Domino’s order page using your email or phone number.
• Click on the My Orders’ tab
• Click on the order you wish to cancel
• Click on the cancel order button
• Confirm the cancelation by clicking on yes

As soon as you have confirmed the cancelation, you are good to go as this would mean that your order has officially been canceled. So just sit back and relax. You would no longer have to worry when something unexpected happens and you would need to cancel your order.

Checking Order Status

Though canceling your Domino’s order is easy, checking the status of your order would be able to save you time before you start canceling. By doing this, you would be able to check if your order has already been prepared, sent for delivery already or process has not yet been started. Checking the status of your order could be seen on their app.

Contacting Customer Care

If you are having some difficulties in canceling your order through your Domino’s app, we suggest to contact their customer care. They could be reached through phone or email.

Calling Customer Care

For you to be able to get the best experience, you could call Domino’s customer care. They are available 24/7. Just give them a call at 1-888-DOMINOS (1-888-366-466). As soon as a customer care representative answers your call, explain the reason why you would like to cancel your order and ensure that you provide them your account details. If you do not have an account with Domino’s, you could provide them your name, address and order number.

Send an Email

If you do not like to call or you do not have the means to call at the moment, you could send them an email. Just ensure that you put on the subject of your email- your name and order number. This would make sure that you would get fast response. Keep in mind that you would get slower response compared to a phone call. Emails sent after 11pm will only be answered after 8am the next day.

Refund Policy & Other Considerations

Another thing that you would need to consider when canceling your Domino’s order is the refund policy. Refunds are usually issued in checks would be issued within 30 days of request. However, if you request for a refund through the same way you have paid, you would be credited directly to your account. If you paid cash or check for your order, refund would be a little longer.

Keep in mind that some orders could be subjected to additional fees. For example, delivery fees and sales tax could not be refunded.

Troubleshooting Common Issues

Issues with Your Payment Information

If you are trying to enter your payment information and encountered some problems, there could be a chance that your payment information is incorrect. Double check your payment details and correct them.

Problems with Location Detection

Domino’s uses geolocation technology to ensure that only customers within certain areas could order. The reason behind this is because there are only certain areas where Domino’s provides services. This means, if your location cannot be detected correctly, you could encounter some issues when placing an order.

Store Closing Early

There are times when the stores would close earlier. For example, during holidays or events. During these situations, unfortunately, you would not be able to cancel your order.

Reordering from Domino’s

• Log into your account
• Go to the order page
• Select the order you wish to cancel
• Click on Cancel Order button
• Confirm the cancelation of your order or provide the reason for canceling your order
• Click Cancel My Order and you are good to go.

SSS

Is it possible to cancel a Domino’s order after it’s been placed?

Yes, it is possible to cancel your order as long as your order is still under the preparing stage of the ordering process.

Can I get a refund if I cancel my order?

This would depend on why you are canceling your order. If it is due to an issue with your order due to incorrect items or staff error, then a refund will be issued. If you just changed your mind, unfortunately, you would not be able to cancel.

Can I change my order instead of canceling it?

Yes. However, only up to the preparing stage.