How to Refund Items on Roblox: Step-by-Step Guide

Roblox is a gaming platform where not only you could play games but also it allows you to create your own games. When creating your own game on Roblox, there are items which you would need to purchase. However, there are times when you purchase something that you really do not need and it is not something you really wanted. Unfortunately, there are items that are non-refundable. Though this is the case, do not worry as there are ways for you to still be able to get your money back.

We understand that refunding items on Roblox could be very challenging, tricky, confusing and could even take some time. Do not worry, through this article, we shall provide you a guide which you could use to learn on how to refund items on Roblox. We shall also provide you some tips on how you could get your money back quickly and easily. Lastly, you would learn how to avoid getting into this situation.

Introduction to Roblox Refund System

Purchasing items on Roblox to create your own game or whenever you purchase something while you are playing Roblox game on your console could be tricky and there are times when you have purchased something that you really do not need nor something you really have wanted. Do not worry, the Roblox Refund System is a feature which allows you to get your money back no matter if it is unwanted item or an accidental purchase. The Roblox Refund System is a must to go to when you need to refund the items that you accidentally purchased.

The Roblox Refund System is a system which makes it easier for Roblox users to return items and at the same time get refunded for these returned items. The process itself is not as difficult as it may seem to be. In fact, it is very easy, simple and straightforward. All you need to do is follow three easy steps.

  • Locate the item you would wish to refund.
  • Go to the Refunds page on Roblox website
  • Send a request with details attached to it. Wait for a response from Roblox Support.

Keep in mind that just like any business, Roblox also has certain guidelines which would determine if your refund request would qualify for a refund. For example, your request must be submitted within 30 days of purchase. Non-refundable items like game passes do not qualify for return or exchange.

For your request to be processed on a timely manner, you must ensure that you meet all the requirements of Roblox.

What You Need to Know Before Requesting a Refund

When you are requesting for a refund, you would need to know the basic information about refunding. For example, you could only request a refund for virtual items within 48 hours of purchase. Of course, your reason must be valid. Refunds are subject for approval. If your reason is not sufficient enough for refund, then, you might not get approved for refund. There are items which are non-refundable including game passes and developer products.

Before you submit a request for refund, ensure that you have double-checked if the item that you have purchased is eligible for refund. Submit all important information such as your username, date of purchase and reason why you would like to refund the item to your request of refund. This would surely help the process of refund more quickly.

How to Request a Refund on Roblox

How to Refund Items on Roblox
  • Go to Roblox website and log into your account
  • Search for the item you would wish to refund
  • Select Request Refund which could be found on the gear-shaped menu.
  • Fill out the form and type in the relevant information and reason to your request for refund.
  • Read the Terms and Conditions
  • Confirm that your request applies to the situation
  • Select submit request
  • Wait for an email coming from Roblox stating that you have received your request for refund and customer service team would be in touch with you.

How to Check Your Roblox Refund Status

  • Go to Transaction Status page on Roblox website
  • Log into Roblox
  • Check the Transaction details
  • If the item that you have requested for refund states that it is ‘Refunded’, then you are in luck, you got your Robux `back.
  • If it states that it is in progress, then, it could take a few days before you could get your Robux back.

Important Considerations Before Requesting for a Refund


Roblox offers refund for certain items. However, this depends on the time as to when you have purchased the item. In fact, items are only eligible for refund especially the in-game purchases within 48 hours only. If the time of 48 hours have passed, unfortunately, you would no longer be able to get your money back.

Refundable Items

Unfortunately, not all items are eligible for refund. This is why it is important for you to check if the items that you have purchased are eligible for refund.

Multiple Charges

If you have been charged for an item multiple times within 48 hours of purchase, only one item would be refunded fully. If this is your case, you must contact the customer support of Roblox.

Tips for Ensuring a Successful Refund Request

  • Ensure that you check the item within the two-hour grace period.
  • Check if the item is eligible for refund. Keep in mind that not all items are eligible for refund.
  • Read the description of the item before purchasing it.
  • Request for refund as soon as possible. The longer you wait the more difficult it would be to get a refund.
  • Be polite when you are requesting for a refund.
  • Ensure that all information you give are correct and complete.
  • Refunds could take about 7 days to be approved.


We hope that through this article, you were able to find useful information on how to refund items on Roblox.

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