How to Cancel Your Sephora Order

Canceling your order on Sephora could be very frustrating and we understand this. Do not worry as you are not alone and in this article, we shall provide you useful information which you could use as a guide on how to cancel your Sephora order.

You already have ordered something on Sephora and unfortunately, due to unforeseen events, you would like to cancel it and yet do not know how to do it, do not worry as here are some simple steps which would help you cancel your order easily and quickly.

How to Cancel Your Sephora Order

Log into your Sephora account

Contrary to everyone’s perception, it is actually easy to cancel your Sephora order online. All you have to do is to log into your account by going to the Sephora website. Enter your email and password and go to My account tab. Click on orders and select the order you would like to cancel. Click on Cancel order button.

If you wish to check if your order has been successfully canceled, go to order history and check if your order has been marked canceled.

Locate Your Order and Cancel It

• Click my account and locate orders
• Click on the order you want to cancel by selecting cancel items.
• Choose cancel reason – choose from the drop down.
• Confirm your cancelation

Contact Sephora’s Customer Service

If you are still having a difficult time to cancel your Sephora order, you could contact Sephora’s Customer Service.

Online Form

On Sephora’s website, you could fill out an online form. To do this, all you need to do is select order inquiries and fill out as much information as you could about the order you wish to cancel. For example, the order number, the city where your item is being shipped to, the name of the item and ID number.

Social Media

Another way to reach out Sephora’s customer service is through their social media channels such as Facebook, X and Instagram. Just post a picture of your order and explain the reason of why you would wish to cancel your Sephora.

Phone Number

The easiest and fastest way to get in contact with Sephora’s customer service is through calling them. Just dial 1-877-SEPHORA (1-877-737-4672) Monday to Friday 8am to midnight EST or during weekends from 10am t 9pm EST. Just select order inquiry/cancel order and explain why you would wish to cancel your order.

Alternatives to Canceling an Order

If you would wish not to cancel your order, here are just some of the few alternatives.

• Return the Item – initiate return within 60 days of the order date.
• Exchange the item within 60 days of purchase with equal or lesser value.
• Receive store credit- you could return your purchase and get a store credit instead of cash or store refund.

Understand Sephora’s Cancelation Policy

It is easy to cancel your order on Sephora. It is very straightforward and though this is the case, it is important that you understand Sephora’s policy.

Time

Cancelations could be processed as long as they have been requested within 1 hour of purchase. Keep in mind that the longer you wait the lower the chances of being able to cancel your Sephora order.

Refunds

Unfortunately, if your order has already been shipped, you would no longer be able to cancel it. If you return within 60 days of receiving it, you could still return them. You would get the refund as the same way you have purchased it.

Exceptions

Keep in mind that there are some items which are not eligible for return nor for cancelation. These could be clearance items, personalized items and gift cards.