How to Dispute Apple Charges?

Did you get charged on your Apple account for something that you have never purchased or even authorized? If yes, unfortunately, you could have been a victim of fraud. You might have even be a victim of the well-known scam, of iforgot.apple.com. If you are curious of this scam and would like to know more about it, you could check our article on What is iforgot.apple.com.

If you get charged and would like to dispute the unauthorized charges, do not worry, it is easy to do. In this article, we shall provide you a guide on how to do this. We shall also provide you useful information which you could use in disputing Apple charges. In this article, you would learn what information you would need to provide for you to have a successful dispute.

For you to be able to dispute Apple charges, you would need to contact Apple Support directly. You would also need to provide detailed information about the purchase. This way, Apple could investigate and check if you would be eligible for refund.

How to Dispute Apple Charges?

Get Familiar With Your Apple Account

The first step for you to be able to dispute charges from Apple is to ensure that you are familiar with your account. If you have made a purchase with Apple, then, you would be able to find payment information such as your credit card details. If you have forgotten your password, do not worry as there are ways to reset your Apple password. Log into your Apple account and review your recent purchases and the amount that has been charged to your card.

• Go to Settings page
• Review payment methods associated to your account and billing addresses
• Check if you have other users who could access your account.
• Check the Terms and Conditions of Use

Contact the Merchant

• Open App Store on your iPhone
• Tap on the profile icon found on the top right corner
• Tap Manage Subscriptions. This is where you would be able to find active and expired subscriptions.
• Tap on subscription to view information
• Tap report a problem to open Apple’s dispute process page.
• Fill out the form and describe your dispute.
• Follow the instructions that would appear on the page.
• Request to speak with an Apple Support advisor.

Contact Apple Support

• Visit Apple’s official support page
• Sign into your Apple ID
• Select the product that you have been wrongfully charged
• Select I was charged for an item I did not purchase as a problem
• After filing a dispute, an Apple representative will contact you via email or phone.

If you cannot resolve the issue, you could direct your complaint to the online complaint resolution center. Keep in mind that this could take about 10 business days. Of course, this would depend on the complexity of your case.

File a Dispute with Your Bank or Credit Card

Aside from filing a dispute to Apple, you could also file a dispute with your bank. In fact, this is one of the most effective ways to get a refund for unauthorized charges from Apple. Call your bank and explain the situation to them. Ensure to provide documentation which could back up your claim.

Follow your bank’s instructions and there is a possibility that your bank could provide your different options for filing a dispute. You could do this online or you could call their customer service.

If you dispute online, you would be asked to enter some basic information about your transaction before you would be able to submit your dispute.

Request a Refund from Apple

When you request a refund from Apple, you would need to provide the following information:

• Apple ID
• Original purchase date
• Item or service that was purchased
• Amount that was charged
• Proof of payment or receipts
• Reason why you are requesting for a refund

Tips for Prevention Moving Forward

• Review your app store purchase history regularly
• Be wary of offers. If it is too good to be true, then most likely, you would have to be wary.
• Use strong passwords and ensure you have two-factor authentication.
• Consider turning off auto-renew subscriptions.